We are looking into this to make sure that our brand requirements are followed by this hotel each and every time.Inside Edition (alternately titled as Inside Edition with Deborah Norville in program introductions for its weekday broadcasts since 1998) is an American news broadcasting newsmagazine program that is distributed in first-run syndication by CBS Media Ventures. "Our expectations mirror those of hotel guests - a clean room with fresh linens during each stay. "While each hotel in our system is locally owned and operated, our brand standards emphasize room cleanliness," a Choice Hotels spokesperson said on behalf of the Comfort Inn. The manager apologized and thanked us for pointing out the issue. When we tested a room at a Comfort Inn, also near LAX, we once again found the dirty pillowcase had not been changed. Read: For Sheets' Sake! Multiple Hotels Do Not Change Bedsheets for New Guests, Investigation Reveals We are disappointed by this occurrence and the hotel has emphasized to us that they will highlight this example with their staff in order to prevent any oversights in the future." When informed, the manager said, “It’s supposed to be completely, one hundred percent changed when it’s a brand new guest.”Ī spokesperson later told Inside Edition: "The Sheraton Gateway Los Angeles has assured us that all used linens are to be changed upon checkout of a guest, which they have reinforced with their housekeeping staff.
We remain committed to ensuring clean, comfortable and safe facilities for our guests."Īt a Sheraton at Los Angeles International Airport our investigation discovered more bad news – another dirty pillowcase. "We are reviewing what happened in this instance and will take appropriate steps to ensure our strict housekeeping protocols are followed. It is the hotel’s standard housekeeping procedure to remove all bed linens from guest rooms following a guest’s departure and replace them with clean, washed bed linens. In a statement, a spokesperson for Hyatt said: "The health and welfare of our guests remains a top priority for Hyatt Regency Boston Harbor.
“We have to check with the housekeeping manager and see what happened here.” “This is not our standards,” said the manager. "While we do not own or operate this hotel, we appreciate the seriousness of these concerns and have reached out to the hotel’s owner so they may be addressed."Īt a Hyatt Regency overlooking Boston Harbor, we also discovered the pillowcase had not been changed.
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